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Question1: Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement?Select one or more of the following:
Question2: Universal Containers needs to build a Community for their customers. Thefollowing security requirements must be met: * Customers can access their accounts. invoices. and orders. * An account is associated to only one individual. * A few customers who act as partners need access to individual accounts. * Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?
Question3: A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which two content types can members flag as inappropriate? (Choose two.)
Question4: Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.Where can the Salesforce Admin configure the languages supported for this Community?
Question5: Universal Containers needs to create a Community that meets the following requirements:- Self-Service Support Community, in which customer and partner users are community members- Partner users help Universal Containers by adding or resolving cases for their customers within the Community- Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers Which licence type should a Salesforce Administrator use for these Partner users?Select one or more of the following:
Question6: Universal Containers built a Community on the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the page after the upgrade?
Question7: Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?Discuss
Question8: Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: * Customer Community * Customer Community Plus * Employee Community * Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers
Question9: Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?
Question10: You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) are available to them in your Napili Template Community?
Question11: Northern Trail Outfitters is launching a Community for its B2B customers and partners.What should the Consultant consider when granting users access to the Community?
Question12: Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.What should Salesforce Admin do to fulfill this request?
Question13: Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log in to the community. How should the Community Cloud consultant meet this requirement?Select one or more of the following:
Question14: How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.
Question15: Universal Containers adds e -commerce capability to its Community built on the Napili template.They track customer shipments in a Salesforce custom object.How should the Salesforce Admin expose customer shipment data in Community Builder?
Question16: Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer
Question17: You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg,.png, .gif) and only up to 500mb. What steps would you take to enable this?
Question18: Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?
Question19: Universal Containersbuilds a partner community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?Select one or more of the following:
Question20: Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.Which set of licence types will enforce usernameuniqueness across all Salesforce organisations and Communities?
Question21: Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?
Question22: What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.* Customer users must be able to collaborate with all Community users.
Question23: Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom object to store Known Issues with an org-wide default sharing setting to Public Read/Write. Unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?
Question24: Universal Containers uses Customer Community licences.One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
Question25: Your company wish to use their own URL for their community to maximize the brand impact to customers.How would you achieve this?
Question26: Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?
Question27: Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
Question28: Northern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies agroup of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?Select one or more of the following:
Question29: What should the Consultant consider to meet the business requirements?
Question30: Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:- Support encryption at rest- Show decrypted data in the UX (user experience) to users with permissions- Encrypt all Community dataHow should the Salesforce Administrator fulfil this requirement?Select one or more of the following:
Question31: The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.How should the Salesforce Administrator accomplish this?Select one or more of the following:
Question32: Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?Select one or more of the following:
Question33: Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customersare On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: * Leverage Chatter for collaboration. * Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space. * Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?
Question34: Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?
Question35: Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?Select one or more of the following:
Question36: ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?
Question37: Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.- Customer users only need to see their orders in the Community.- Orders are currently public read-only.- Customer users need to access fields that are already part of the existing integration.What two things should the Salesforce Admin do to meet these requirements?Choose 2 answers
Question38: Universal Containers is setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?Select one or more of the following:
Question39: Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g.removing flags) as well as editing and deleting content to certain members.Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
Question40: Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?Select one or more of the following:
Question41: Regional Containers have been developing their Partner Community, they have created all the required pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?
Question42: An organisation's administrator is tasked with setting up and configuring Reputation within a new community.Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?Choose 3 answersSelect one or more of the following:
Question43: Universal Containers needs to match the color scheme of their Customer Service Template-based Community with Universal Containers' branding colors.What is the most efficient way to accomplish this task7
Question44: What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.
Question45: You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?
Question46: Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?
Question47: What must your enable at the User level to ensure External Users are able to view Knowledge?
Question48: Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?
Question49: Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?Select one or more of the following:
Question50: What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.
Question51: A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.What three things should the Salesforce Admin do to brand this Community using Community Builder?Choose 3 answers.
Question52: Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.
Question53: Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?
Question54: Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
Question55: Universal Containers needs to create a Community that meets the following requirements:- Self-Service Support Community in which customer and partner users are community members.- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.- Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.Which license type should a Salesforce Admin use for these Partner Users?
Question56: Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.How should the Salesforce Admin troubleshoot this issue?
Question57: The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?Select one or more of the following:
Question58: Universal Containers recently rolled out a Community to their partners.The internal sales team has the following requirements for internal users:- Ability to support the addition of 50 new partners every month.- Ability to pass leads to the partners.- Continue to have access to the leads after transfer to partners.- Access to the opportunity when the partner converts the lead.- Leads should be visible to only the partner who is working on the lead; other partners should NOT have access to the lead.Which sharing option should the Salesforce Admin choose to meet the requirement for internal users?
Question59: Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
Question60: The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
Question61: Universal Containers wants its Community users to have the ability to log in using Facebook and Google.Which set of features should the Administrator use to achieve this goal?Select one or more of the following:
Question62: Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?Select one or more of the following:
Question63: What are the two ways to integrate Google Analytics with a template based Community?
Question64: Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
Question65: You wish to edit the Community Head Markup, where do you go to do this?
Question66: Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?
Question67: Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.How should the Salesforce Administrator meet this requirement?Select one or more of the following:Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.How should the Salesforce Administrator meet this requirement?Select one or more of the following:
Question68: During a recent review of their Partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using.Which two individual actions should the Community Cloud consultant recommend to address this issue?
Question69: The coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:- Go to market quickly- Generate online revenue rapidly- Work with a mobile ready storefrontHow should the Community Cloud consultant meet these goals?Select one or more of the following:
Question70: Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment.Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?
Question71: Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?Select one or more of the following:
Question72: The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?Select oneor more of the following:
Question73: When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?
Question74: Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production?Select one or more of the following:
Question75: Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US,Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
Question76: Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
Question77: Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?
Question78: Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed.* Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?
Question79: Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?
Question80: A Community has two types of users:- External users who can belong to multiple Communities.- Internal users who belong to one or more Communities.Which two features allows both user groups to navigate between each Community? Choose 2 answers.
Question81: Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?
Question82: Unauthenticated users are unable to some articles on a Universal ContainersCommunity. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?Select one or more of the following:
Question83: Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.How should the Administrator meet these requirements?Select one or more of the following:
Question84: Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers
Question85: A Community Admin is planning to add users and wants to send awelcome email for the community. Which three checks must the Community Admin perform? Choose 3 answers
Question86: Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.What is the status of the custom Lightning components on the page after the upgrade?
Question87: Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?
Question88: Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?Select one or more of the following:
Question89: Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:* Each business unit can only collaborate with its partner network.* Partners only see Knowledge articles and content specific to their business unit.* Some business units allow partners to raise support cases.* Some partners work with multiple business units. How should a Salesforce Admin meet these requirements?
Question90: Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:- Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.- Partner users must be able to collaborate within the private groups they are members of.What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.
Question91: Northern Trail Outfitters wants to launch their Community with the following requirements:* Enable ions* Use Reputation for gamification* View the Trending Articles* Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers
Question92: Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?
Question93: Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?
Question94: What are three advantages of adjusting the mark-up code on the page <head> in Community Builder? Choose3 answers
Question95: Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.Select one or more of the following:
Question96: A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?Select one or more of the following:
Question97: How can you launch a support community with live chat, click to call, and case creation form?
Question98: Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:* Five active Communities* Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container* Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?
Question99: Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages. Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers Select one or more of the following:
Question100: Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
Question101: Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
Question102: Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?
Question103: Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community.What feature is a good fit for Universal Condiments requirement?
Question104: A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:
Question105: Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?
Question106: As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented. Who do you meet with?
Question107: Universal containers has the following requirements for its partner Community- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep- The partner account executive is able to see all of the lead records visible to their team- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.Which two steps should the Salesforce administrator text to fulfil these requirements?Choose 2 answersSelect one or more of the following:
Question108: Universal Containers has the following requirements: * Enable VIP community access once a customer has reached $1 million in revenue. * Maintain customer revenue in Salesforce. * All customers must have access to the general customer community. * VIP customers must have access to VIP information in the community. * The number of profiles in Salesforce must be limited. How should the Salesforce Admin provide VIP users access to the VIP information?
Question109: Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?Choose 3 answersSelect one or more of the following: